Why You Nonetheless Want SMS Advertising & How one can Get Began [+Data]


The common particular person spends five to six hours on their phones, whereas the common smartphone consumer unlocks their machine round 150 times

What the heck are we doing with our units all day? Effectively, once we’re not endlessly scrolling the net or social media, we’re most likely texting.

In 2023, 15 million texts are sent per minute whereas almost 70% of individuals open up a brand new textual content message within five minutes of receiving it. With limitless stats like this in thoughts, companies are offered quite a few alternatives and touchpoints to interact their goal market by way of SMS. 

Free Download: 30 SMS Templates for Marketing, Sales and Customer Success

What’s SMS advertising?

SMS, an acronym for “Quick Message Service,” is a communication channel used to ship and obtain textual content messages on cellular units. It permits customers to ship temporary messages, sometimes 160 characters, to people or teams immediately. Textual content messaging has gained immense reputation as a result of its simplicity, comfort, and widespread availability throughout totally different units and networks.

However, MMS, or “Multimedia Message Service”, goes past easy textual content and permits customers to ship multimedia content material resembling photos, movies, audio recordsdata, and even formatted textual content. 

SMS advertising permits companies to attach with their target market by way of personalised and well timed textual content messages. It leverages the widespread use of cell phones and the comfort of SMS to ship promotional provides, updates, reminders, and different partaking content material instantly into the palm of the recipients’ palms. 

Integrating SMS advertising alongside e-mail and social media permits companies to strike the best stability in relation to timing and frequency of their messages.

2023 SMS Advertising Utilization Information & Outcomes

Based mostly on the compelling developments from 2023, SMS advertising performs an important function for companies in 2024. 

With 86% of business owners and advertising managers having embraced SMS advertising previously 12 months, it is clear that it is change into an integral a part of advertising methods. What’s extra, 71% of those who used SMS marketing reported a rise of their 2023 SMS opt-in charges in 2023, highlighting its effectiveness in partaking and capturing the eye of audiences throughout many industries. 

Suppose persons are bothered by SMS from manufacturers? Suppose once more. Immediately, the unsubscribe charge for SMS subscribers is less than 5%, demonstrating the excessive stage of engagement and satisfaction. That is in stark distinction to e-mail advertising, the place roughly 20% of subscribers go away every year. 

Moreover, incorporating an SMS follow-up to an e-mail has proven to extend open charges by 20-30%, proving the effectiveness of a multi-channel strategy. Lastly, SMS promoting additionally boasts an distinctive return on funding (ROI) of approximately $71 for every dollar spent, exceeding the estimated ROI of e-mail advertising, which stands at round $36 per greenback invested.

AI’s impression on SMS Advertising

Gone are the times of spending hours crafting the proper SMS message. With AI-powered tools at your disposal, now you can shortly generate personalised and impactful messages that can wow your viewers. 

Harnessing the capabilities of AI, you’ll be able to leverage buyer information and insights to create tailor-made SMS campaigns that resonate along with your recipients.

ai sms messaging tool

Check out HubSpot’s newest AI tools. >>

How one can Get Began with SMS Advertising

1. Establish your SMS use case:

The important thing to attaining success with SMS advertising lies in efficient planning. As you put together to launch your first SMS marketing campaign, it’s important to have a transparent concept of the use case you’re addressing along with your messages.

By aligning your SMS technique to the varied levels of the client’s journey, you acquire a deeper understanding of the aim behind every message and the way it contributes to each your target market’s wants and your corporation objectives. This strategic strategy permits you to make sure that each SMS you ship serves a particular objective in guiding your persona in direction of the specified end result. 

Think about these frequent SMS use circumstances:


  • Order updates: present real-time monitoring data and preserve clients knowledgeable about their buy progress.
  • Receipt affirmation: guarantee clients have proof of their buy and create a seamless buyer expertise.
  • Product launches: generate pleasure and consciousness amongst clients for a brand new product.
  • Model bulletins: successfully talk essential updates, new initiatives, or important milestones to your viewers.


  • Seasonal campaigns: leverage the time-sensitive nature of holidays or particular seasons to drive buyer engagement, increase gross sales, and create a way of urgency. 
  • Loyalty applications: nurture buyer relationships, reward loyalty, and promote continued engagement and model advocacy.
  • Occasion administration: successfully talk occasion particulars, updates, and reminders to attendees for a seamless and arranged occasion expertise.

Buyer Service:

  • Well timed help: offering fast and handy help to clients.
  • Onboarding flows: information new clients by way of the method of getting began and guarantee profitable consumer adoption.

Gross sales

  • Advertising to gross sales handoff: seamlessly switch leads or prospects from the advertising staff to the gross sales staff.
  • Upsell/Cross promote alternatives:  leverage present buyer relationships to supply further services or products.

Non-Forbidden Messsage Classes

  • In case you’re utilizing HubSpot’s SMS instruments, you must also concentrate on use circumstances which are non-compliant as a result of forbidden message categories. These rules are upheld by most SMS service suppliers and are outlined by CTIA
  • In case you’re sending your SMS messages utilizing HubSpot, remember to overview your use case in opposition to the forbidden message classes with a view to make sure you don’t run the danger of being filtered or blocked. 

2. Construct a compliant consent course of

Establishing a strong and compliant consent process is essential for the success of your SMS campaigns, defending you from sending messages to inappropriate contacts, which might undermine the effectiveness of your marketing campaign and expose you to the danger of being blocked.

Relying on the precise use case you have got chosen, your consent course of might range, nevertheless it ought to incorporate important components to make sure compliance and maximize outcomes. On this part we’ll discover the important thing inputs that needs to be addressed in each consent course of, empowering you to construct a strong basis for partaking your viewers by way of SMS campaigns.

Collect specific consent: Acquiring explicit consent is important in relation to SMS advertising, setting it aside as a extremely efficient and engaged channel. Express consent is outlined as consent given while you ask a person for permission to ship them advertising supplies they usually agree. The recipient has to manually opt-in to obtain your content material by way of written consent, clicking a checkbox on a kind, or by confirming by way of double opt-in. 

Alternatively, implicit consent is outlined as consent given when a person offers you their e-mail handle for some enterprise objective, however has not explicitly acknowledged that they need to obtain advertising content material from you.

  1. Make the most of opt-in terminology: Contacts have the choice to choose in through the use of any of the three phrases: START, UNSTOP, or SUBSCRIBE. These key phrases permit people to precise their curiosity and willingly be part of your communication channel.
  2. Present worth in trade for consent: Transparency is vital, so it is essential to supply your contacts one thing invaluable in trade for his or her consent. Clearly talk the frequency of messages they will anticipate and outline the precise content material they’ll obtain, resembling order updates, unique reductions, or devoted buyer help. By offering this readability and promising actual worth, you will construct belief and enhance the chance of acquiring and retaining consent.
  3. Handle contact consent standing: Leverage a complete consent administration device to successfully deal with and observe the consent standing of your contacts. This device ought to allow you to effectively handle the consent of your contacts, providing the pliability to deal with consent in bulk or manually as wanted.
  4. At all times supply opt-out: Prioritize giving your contacts the choice to choose out of receiving messages.

3. Register your corporation for SMS.

Earlier than sending SMS messages, it’s essential to register your corporation along with your SMS service supplier. Whereas the precise nomenclature might range throughout suppliers (try HubSpot’s course of here), the registration course of sometimes includes following these steps:

  1. Register your corporation: Present particular particulars about your corporation together with standing, web site URL, registration quantity, and business. 
  2. Present SMS particulars: Enter further details about how your corporation intends to make use of SMS and handle consent. Making certain you have got correctly outlined your meant use circumstances and consent course of is important to this step. 
  3. Get an SMS quantity: Generate a cellphone quantity that your corporation will use to ship SMS messages. 

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4. Arrange your first marketing campaign.

Create an inventory of contacts: Compile an inventory of contacts who’ve offered specific consent to obtain your SMS messages. It’s essential that each one contacts on the record have willingly opted in to obtain SMS communications from your corporation.

In case you want help in increasing this record with certified contacts, think about implementing a low-barrier opt-in technique, resembling a QR code, on one other channel like social media. This enables for straightforward and seamless engagement, serving to you develop your contact record whereas sustaining compliance with consent necessities.

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5. Write Actionable SMS Copy

Keep in mind, while you’re messaging somebody of their SMS inbox, you may be including to the various texts they’re already receiving from household, associates, and different rivals, so you must be sure that your messaging is efficacious, related, actionable, and concise so that they perceive why you are reaching out to them there and seeing sufficient profit in your messages to remain subscribed. 

Customise these messages in keeping with the precise stage of the client’s journey your contacts are in. For optimum focusing on, think about segmenting your record into smaller, extra centered teams primarily based on the varied levels of the client’s journey. 

SMS Marketing campaign Samples

Re-engagement Marketing campaign:

The SMS copy under reminds customers that they are nonetheless a member, consumer, or previous buyer of a given service and encourages them to re-engage with a model indirectly – ideally by highlighting perks they’re going to uncover once they re-engage.

reengagement campaign sms

Occasion Updates: 

When internet hosting an in-person or on-line occasion, sending occasion updates can preserve your attendees excited, engaged, and within the know earlier than, throughout, and typically even after an occasion. 

event sms campaign
event sms

Advertising to Gross sales Handoff: 
When a prospect converts, these messages may also help easily introduce them to your gross sales staff incase they select to purchase a product.sales handoff smsCustomer support suggestions:

After a deal is made, preserve the client journey going by following up and seeing how their expertise glided by sending customer support suggestions or survey messages.

customer service sms

Kickstarting & Reporting on SMS Campaigns

As soon as your messages have been fastidiously crafted and completely reviewed, it is time to provoke sending them to your contacts! Take the step ahead and start delivering your impactful messages to interact and join along with your viewers.

To make sure your marketing campaign’s working as deliberate, analyze key efficiency indicators resembling click-through charge and return on funding (ROI). Monitoring and reporting on these metrics will make it easier to measure the success of your marketing campaign and make data-driven changes as wanted.hubspot analytics page for an sms campaign

Check out HubSpot’s Analytics tools. >>

SMS Advertising Finest Practices 

  • Say howdy! Ship a welcome message to any new contact. Clearly state who you’re and why you are messaging to offer invaluable context. 
  • Handle your subscriber lists: Efficient contact administration is essential for profitable SMS advertising and ensures you are sending the best messages to engaged contacts on the proper time.
  • Phase totally different teams: By strategically categorizing your viewers into segments, you’ll be able to tailor your SMS campaigns, guarantee message relevancy, and optimize engagement with particular segments of your goal market.
  • Get to the purpose: By preserving messages temporary, recipients can simply learn and motion the knowledge throughout smartphones, watches, and digital assistants like Siri.
  • Don’t overdo it: SMS is a excessive value communication channel. Be sure you reserve SMS to be used circumstances which are deeply personalised and/or specific urgency. 

Image comparing a poorly written long drawn out SMS vs. a good quality, concise, and short SMS campaign

  • Personalize your copy: Tailor SMS communication, suggestions, or provides to individuanamescipients and/or acknowledge their title, preferences, and previous interactions, to create a way of relevance and make a significant reference to them
  • Incorporate AI: Need to personalize a marketing campaign, however haven’t got time to write down 1000 particular person message,es? AI instruments, like workflows or instruments can carry a brand new stage of effectivity, personalization, and effectiveness to SMS cahigh-cost 
  • Keep away from forbidden message classes: If sending your SMS messages utilizing HubSpot, by no means ship a message that falls right into a forbidden category
  • Be clear: Constantly reintroduce your model, objective, and message frequency. 
  • Supply a approach out: Each message ought to embody the choice to choose out.

Step into SMS with HubSpot Immediately

Get began with HubSpot SMS for Entrepreneurs at present! You possibly can be taught extra about HubSpot’s SMS instruments on our knowledge base. For pricing and packaging particulars, please go to our Pricing and Services catalog.

Not able to spend money on a brand new product simply but? Take a look at our free useful resource with a plethora of SMS templates you need to use throughout many alternative enterprise methods by clicking the banner under. 

SMS Templates for Marketing Sales and Service


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