Delivering an impressive buyer expertise (CX) is now not a perform; failing to satisfy buyer expectations can jeopardize enterprise progress. A latest Qualtrics examine discovered that dangerous experiences put a enterprise prone to shedding a median of 9.5% of its income. However linking CX to enterprise worth and the underside line is a problem when siloed knowledge and a scarcity of know-how can’t ship the multi-channel expertise prospects anticipate.
On this episode of the Resolution in Focus sequence, you’ll hear in as Allison Windon, senior vp of technique at Qualtrics, talk about the right way to elevate CX primarily based on insights you generate from prospects’ real-time journeys. You’ll additionally hear the right way to absolutely leverage Qualtrics options in your AWS Cloud.
You’ll hear how Qualtrics helps you:
- Scale back the associated fee to serve by understanding and optimizing inefficient journeys and buyer touchpoints.
- Enhance buyer retention by figuring out and prioritizing strategic areas of enchancment throughout the whole buyer journey.
Enhance buyer lifetime worth by understanding and bettering loyalty behaviors that drive repeat purchases.
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